Exchange & Payment Policy

At ICY FASHION, we care about making your shopping experience simple and transparent. While all sales are final, we do our best to make sure you're fully satisfied with your purchase.

Please take a moment to read our policy below:

Refunds

We do not offer refunds on any purchases. All sales are final.

For any inquiries or assistance, you can always reach us at instagram (@icyfashionco) or through whatsapp.

Exchanges

Local Shipping in Lebanon

We offer an exchange option for local orders under the following conditions:

You may exchange your item for a different size, color, or product by notifying our team within 24 hours of receiving your order.

The item must be returned in its original condition and packaging, unworn, and with all labels attached. Items that do not meet these requirements will not be accepted for exchange.

Customers are responsible for all shipping fees related to exchanges.

During sale periods, exchanges are not accepted.

Certain items may not be eligible for exchange; these exceptions will be clearly stated in the product description.

Local Shipping

We provide delivery services across all regions of Lebanon. Local shipments typically arrive within 1–10 business days.

Payment Methods

We accept the following payment methods:

Cash on Delivery (COD)

Available for customers within Lebanon only.

Whish Pay

Payments can be made through Whish Money.

Credit Card

We accept Visa, MasterCard, American Express, Maestro, and JCB cards.